Ticket Sales Policy

Overview

The following pertains but is not limited to purchases relating to ticketed events produced by DVAA including performing arts events, film screenings, fundraisers, and other as of yet to be defined events produced by DVAA.

Refunds

All sales are final. There are no refunds or exchanges for purchased tickets.

Canceled or rescheduled events

Canceled events: If an event is canceled by DVAA, refunds for that event will be available for a limited time as announced. Refunds for a canceled event will only be processed during a specified and limited time. After this time period has passed, refunds for the canceled event will no longer be issued.

Rescheduled events: If an event must be rescheduled, tickets purchased for the original event date will be honored on the new event date. Refunds for a rescheduled event will only be processed during a specified and limited time. After this time period has passed, refunds for the rescheduled event will no longer be issued.

Inclement weather: Only during extreme inclement weather conditions will events be canceled or postponed. Rain or snow, in and of themselves, are not considered inclement weather. Ticket holders can call DVAA at (845) 252-7576 for updated information on closings and cancellations.

Will call

All tickets are made available at the event venue starting a minimum of 60 minutes prior to the event. Please call DVAA as will Call times will vary by event. Patrons picking up will call tickets must present a receipt of purchase.

Discounts

The following discounts may be available on an event-by-event basis. Please refer to DVAA’s website for specific event discounts.

DVAA Members: Currently DVAA members receive a 20% discount on all event tickets unless noted.  To receive these benefits, either log in to your Givecloud.com user account or apply the DVAA provided Membership discount code.

Youth 12 and under DVAA provides free admission for youth 12 years of age and under to select events. To secure a discount code for applicable attendees, contact DVAA at (845) 252-7576 or info@delawarevalleyartsalliance.org. Qualifying youth must be accompanied by an adult.

We expect that parents will take into account the subject and nature of the event; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them

DVAA reserves the right to offer discounts of any nature during any time of the open ticket sale period. These discounts are applicable only to new ticket buyers and not retroactively applicable to previous purchases.  

Groups: Groups are recognized as 10 or more people attending the same event. Group tickets discounts are only available by contacting DVAA’s offices at (845) 252-7576 or info@delawarevalleyartsalliance.org.

Group tickets

Some events have tickets available at discount prices for groups of 10 or more. Group tickets can be purchased by phone. Group tickets purchased by phone will be placed in will call. Group tickets placed in will call must be picked up by a single representative of the group who, in turn, will be responsible for the distribution of the tickets to group members. Group tickets placed in will call cannot be picked up by individual members of a group. Will call tickets may be picked up at the event venue’s designated Box Office ticket window starting a minimum of 60 minutes prior to the event. The group representative picking up will call tickets must present a receipt/confirmation of purchase.

Additional Terms

  • Latecomers will be admitted at the discretion of the management.
  • Each person, regardless of age, must have a valid ticket to enter an event.
  • Reservations are no longer accepted. All tickets must be purchased in advanced.

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