Refunds and Returns Policy
Refunds and Returns Policy
Our policy lasts 30 days. Cash refund/Store Credit/Exchanges are available to items returned within 14 days of purchase/receipt of your purchase. Only Store Credit/Exchanges are available after 14 days and until 30 days from purchase/receipt of item .
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
*Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@delawarevalleyartsalliance.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@delawarevalleyartsalliance.org and send your item to: PO Box 170, Narrowsburg NY 12764.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product, you should mail your product to: PO Box 170, Narrowsburg, NY 12764.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
learn more
Archive
Hours
Gallery & Shop Hours: Thur. – Sun. 11am – 4pm
Office Hours: Tues. – Sat. 10am – 6pm
Contact Us
P.O. Box 170
37 Main Street
Narrowsburg, NY 12764
(845) 252-7576
Policies
Thank You DVAA Supporters
DVAA’s programs are made possible with support of our members; 2023 Business Sponsors; the New York State Council on the Arts, a State Agency with support from the Office of the Governor and the New York State Legislature; the Sullivan County Legislature, and individuals like you!
