Privacy Policy

Overview

The Delaware Valley Arts Alliance (DVAA) is committed to protecting the privacy of its visitors, online guests, customers, members, donors, and friends. This privacy policy governs the way we collect and use personal information both online and offline, and it explains the types of information we collect and how we use it. By visiting this website (delawarevalleyartsalliance.org) and any other sub-domains or affiliated websites of delawarevalleyartsalliance.org (collectively DVAA’s “website”), you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the website.

What Personal Information is Collected

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Online Memberships and Donations

When you purchase, renew or gift a DVAA membership or make a donation to DVAA online, we will ask you to provide us with the information we need to process your membership and/or to acknowledge your contribution. This information includes your name, billing and mailing addresses, telephone number, email address, and credit card information. These transactions will be facilitated by a contractor who has agreed to use the information you provide only for the purpose of completing your transaction and tracking membership and registration status.  Your credit card information will be sent via an encrypted SSL connection to our third-party payment card processors for payment processing. We will retain your personally identifiable information for our records, in order to facilitate better customer service. We do not store credit card numbers. To process payments for members who have selected automatic renewal, DVAA will retain payment information using tokenization technology for enhanced security. If you prefer to purchase or renew a membership or make a donation offline, you may do so by calling DVAA at (845) 252-7576 during our office hours, Tuesdays – Saturdays, 9am – 5pm.

Online Purchases of Event Tickets

DVAA uses third-party vendors to administer and process your online purchase of admission tickets to our events. We also work with third-party contractors to process ticketing for certain events. DVAA requires its vendors to maintain the security of the information which you provide to them. If you prefer to purchase ticket to an event offline, you may do so by calling DVAA at (845) 252-7576 during our office hours, Tuesdays – Saturdays, 9am – 5pm.

Online Retail purchases

DVAA offers merchandise, and other items for sale via delawarevalleyartsalliance.org. Your name, credit card, email address, billing and shipping information will be required to complete an order. Your credit card information will be sent via an encrypted SSL connection to our third-party payment card processors for payment processing. DVAA does not save credit card information. We will save your other personally identifiable information for our records, in order to facilitate better customer service. If you prefer to place an order by telephone, DVAA staff can be reached during our open hours at (845) 252-7576 during our office hours, Tuesdays – Saturdays, 9am – 5pm.

Children Under Age 13

DVAA’s website is not specifically dedicated to children and does not solicit personal information from children. Visitors under the age of 13 should remember that they are required to obtain an adult’s permission before submitting any personal information to this or any other website.

DVAA News

DVAA offers visitors to our website and other supporters the opportunity to subscribe to our online mailing list, a service hosted by a third-party contractor that has agreed to use the email address you provide only to send DVAA communications to you. You may unsubscribe at any time following the instructions in each email.

Emailing DVAA

If you send an email to DVAA, your message and email address may be saved and we may send you emails in order to respond to your message. Any material, business information, ideas, concepts, or other information sent to DVAA by email will be treated as non-confidential and non-proprietary. We will only use the information provided in your email and your email address to improve the DVAA website, services, and products, and to fulfill or respond to your requests for products, services, or information.

Website Usage Information

DVAA automatically collects certain information to help us operate and provide the DVAA website to you. As is the case with many websites, our servers automatically collect your IP address when you visit our website, and we may associate that with your domain name or that of your Internet access provider. We may also capture certain “clickstream data” pertaining to your website usage. Clickstream data includes, for example, information about your computer or device, Web browser and operating system and their settings, the referring page that linked you to the website, the pages or content you see or click on during your visit and when and for how long you do so, items you download, transactions you complete, and any search terms you have entered on the DVAA website or a referral site.

Among other things, this information enables us to generate analytics reports on the usage of our website. We use Google Analytics to do this. To opt out of your DVAA website usage being included in our Google Analytics reports, you may follow the instructions at https://tools.google.com/dlpage/gaoptout

DVAA’s website uses cookies to distinguish you from other users, provide a better experience when you browse our website, and improve our site’s performance and usefulness. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small data file that websites can place on your hard drive when you visit. A cookie file can contain information such as a user ID that tracks the pages you’ve visited within that site. The cookies on DVAA’s website are primarily used to recognize that a user has visited the website previously and to track user traffic patterns.

If you prefer not to receive cookies through the site, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You also can refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use any pages within our website. For more information about cookies, including how to set your browser to reject cookies, visit www.allaboutcookies.org

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Links to Other Sites

Users may find content on DVAA’s website that links to the sites and services of our partners, sponsors, or other third parties. In many cases, these links represent cooperative projects or are established with persons or entities that have a significant connection to or relationship with our site. Although every effort is made to ensure that any referrals are to reputable and relevant sources, DVAA does not control the content or links that appear on these sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies, or no policy at all. DVAA encourages visitors to review the privacy policies of any sites they visit to ensure their Personal Information is being protected.

How Personal Information is Used
DVAA is committed to protecting the privacy of its website visitors. If you provide us personal information, we will use this information to respond to your inquiry or request, or to fulfill your order, or to resolve any issues related to your museum visit or event attendance. We may also use it to contact you to provide information about other DVAA activities, programs, membership and fundraising opportunities, products and special events that may interest you. We may combine information you give to us online, offline or at DVAA. We may also combine or supplement this information with publicly available information and additional information we receive from or have cross-referenced with our third-party vendors and others. You may opt-out of having your information used by DVAA for these purposes, or you may update your contact information anytime, by contacting us via the following e-mail: info@delawarevalleyartsalliance.org

With Whom Personal Information is Shared

DVAA does not share your personal information with other organizations, such as other non-profits or museums. However, DVAA engages third-party vendors in order to help us manage the website, process online and offline transactions, better respond to the needs of our visitors, and enhance our marketing efforts, which may require the sharing of some of your personal information. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our website, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.

DVAA may also use or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to applicable law or comply with legal process served on DVAA; (b) protect and defend DVAA’s rights or property, the website, or DVAA’s users; and (c) act under emergency circumstances to protect the personal safety of DVAA affiliates, agents, or the users of the website or the public.

Security

The online transactions conducted on the DVAA website are protected by security features, including encryption and tokenization, designed to prevent the unauthorized release of your personal financial data. All credit card information complies with current PCI standards and will be tokenized and held on third party sites.

While DVAA has endeavored to create a secure and reliable website, please be advised that the confidentiality of any communication or material transmitted to/from this website over the Internet cannot be guaranteed. Accordingly, DVAA and its employees, agents, officers, directors, legal representatives, predecessors, successors and assigns are only responsible for information after receipt and while in our custody and control. You assume the sole and complete risk for using the DVAA website and must make your own determination as to these matters. It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to use a known and trusted secure connection and to log off when finished using a shared computer.

Revisions to Our Privacy Policy

Please note that DVAA may revise its privacy policy at any time, without notice, such changes to be effective immediately upon posting on the DVAA website. Such revisions may arise in response to changes in the law, policy, or other factors. We encourage you to periodically visit this page to review our most current policy. In some cases (for example, if we significantly expand our use or sharing of your personal information) we may also tell you about changes by additional means, such as by sending an email to the email address we have on file for you. In some cases, we may request your consent to the changes.

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